Job Role: Software Specialist
Job Functions / Responsibilities:
Find technical solutions on issues or queries related to unknown or new scenarios
Meet set SLAs
Work with cross-functional teams as and when required
Keep up-to-date with all eClinicalWorks products and its enhancements
Other duties as assigned
eClinicalWorks (fondly called eCW) was formed in 1999 and has grown to become one of the leading companies in the field of Healthcare IT.
Since 1999, we have spread our wings not only across the 50 states of America but also created footprints across the globe. With 10 offices present globally, over 5000 employees are driven to provide healthcare technology solutions of today and tomorrow.
The role of a Software Specialist is to communicate with internal and external stakeholders to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.
We at eClinicalWorks have dedicated our professional careers to improving healthcare. We pride ourselves on our ability to listen to our customers and in turn our customers consider us their partner – we are proud of that relationship. We are 5,000 employees working toward the same goal and we are...