?> Software Specialist at eClinicalWorks in Mumbai

Software Specialist

Home > Technical Support

Software Specialist in Mumbai

  • eClinicalWorks
  • Full time
  • Email

Job Role: Software Specialist

Job Functions / Responsibilities:

 Find technical solutions on issues or queries related to unknown or new scenarios

 Meet set SLAs

 Work with cross-functional teams as and when required

 Keep up-to-date with all eClinicalWorks products and its enhancements

 Other duties as assigned


About eClinicalWorks:

eClinicalWorks (fondly called eCW) was formed in 1999 and has grown to become one of the leading companies in the field of Healthcare IT.

Since 1999, we have spread our wings not only across the 50 states of America but also created footprints across the globe. With 10 offices present globally, over 5000 employees are driven to provide healthcare technology solutions of today and tomorrow.

Role Description

The role of a Software Specialist is to communicate with internal and external stakeholders to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.

  • Be updated with process and product knowledge
  • Understand client’s infrastructure
  • Be updated with compliance processes and protocol
  • Maintain internal communication to keep them updated about the status of resolution
  • Maintain highest level of customer satisfaction through service as well as technical resolution
  • Bifurcate issues into front end or backend technical issues
  • Identify and report potential P1 cases in timely manner to the Lead/Mentor
  • Provide correct and timely resolution to issues
  • Follow all security and compliance protocols set by the organization and highlight discrepancies
  • Document the first communication with the customer on the internal portal
  • Document timely updates about the status of the resolution on the internal portal


  • Basic – MySQL, MSSQL
  • Networking
  • Additional – Tomcat and Java
  • Communication (verbal and written)
  • Time management
  • Assertiveness
  • Handle pressure
  • Analytical skills
  • Ownership and accountability
  • Passion




3.5 LPA


We at eClinicalWorks have dedicated our professional careers to improving healthcare. We pride ourselves on our ability to listen to our customers and in turn our customers consider us their partner – we are proud of that relationship. We are 5,000 employees working toward the same goal and we are...